Order Policy

Order Policy – ReeY Boutique

1. Order Preparation Time

Abaya tailoring requires 15–25 business days (excluding Fridays and Saturdays).
Orders may be completed sooner depending on workload, or may take longer during peak seasons and official holidays.
Production time is calculated from the date of payment confirmation.
An express delivery option is available for an additional fee and may be requested through customer service, subject to availability.

2. Shipping & Delivery

Shipping is available both within the Kingdom and internationally through trusted carriers such as SMSA and Aramex.
Shipping fees are calculated based on package weight and destination.
In rare cases, customs duties may be imposed by the destination country and are the sole responsibility of the customer.
A tracking number will be provided once the order has been dispatched.

3. Orders & Modifications Policy

Kindly ensure all product details (size, color, design) are accurate before placing your order, as modifications cannot be made after confirmation.
All abayas are tailored strictly according to the displayed designs, and the following changes are not permitted:
- Changing color or fabric type
- Modifying the design or adding elements
- Adding or removing pockets
- Adding snap buttons or any details not listed in the product deion
Orders that include special notes will be reviewed. If the request can be accommodated, the customer will be contacted; otherwise, the order will be produced according to the original design.
Orders cannot be canceled after 24 hours of payment, as production will have already begun.

4. Abaya Care Instructions

To preserve fabric quality and detailing, dry cleaning only at professional cleaners is recommended.
Avoid exposure to hot water or direct high-heat ironing to maintain the garment’s structure and finish.

5. Customer Service

We are pleased to assist you and respond to your inquiries via WhatsApp or Instagram during official working hours.
If you encounter any issue with your order, please contact us within 24 hours of receiving it and provide clear photos for review.